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PRIVACY POLICY

At Golden West Tattoo, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our online store, submit booking enquiries, or interact with our services.

By using our website, you consent to the practices described in this Privacy Policy.
Last Updated: October 27, 2025
  • Golden West Tattoo may collect and use the following types of personal information:
     
    PERSONAL INFORMATION YOU PROVIDE:
     
     
    • Contact Details: Name, email address, phone number, postal address.
    • Identification Information: Date of birth (for age verification purposes).
    • Booking Information: Preferred appointment dates, tattoo design preferences, placement details, and any other details you choose to provide in booking enquiries.
    • Transaction Information: Billing details, purchase history and basic payment information.
    • Communication Records: Any information you provide through contact forms, emails or other correspondence.

    INFORMATION COLLECTED AUTOMATICALLY:
    ​
    • Technical Data: IP address, browser type and version, device information, operating system
    • Usage Data: Pages visited, time spent on pages, click data, referring website addresses
    • Cookies and Tracking Technologies: See Section 5 below for detailed information

  • Golden West Tattoo uses your personal information for the following purposes:
     

    • Service Delivery: To process booking enquiries, schedule appointments, and provide tattoo services

    • E-commerce Operations: To fulfil online store orders, process payments, arrange shipping, and handle returns or exchanges

    • Website Administration: To operate, maintain, and improve our website functionality

    • Customer Support: To respond to your enquiries, feedback, and support requests

    • Payment Processing: To securely process transactions and prevent fraudulent activity

    • Marketing Communications: To send you promotional emails, newsletters, special offers, and updates about our services (only with your consent, and you may opt out at any time)

    • Legal Compliance: To comply with applicable laws, regulations, and legal processes

    • Record Keeping: To maintain accurate business records and meet legal obligations

  • We collect and process your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). We process your information based on:
     

    • Consent: When you provide explicit consent for specific purposes (e.g., marketing communications)

    • Contractual Necessity: To fulfil our obligations under contracts with you (e.g., completing bookings or purchases)

    • Legal Obligations: To comply with Australian laws and regulations

    • Legitimate Interests: To operate our business, improve our services, and protect our rights

  • Golden West Tattoo does not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our business:
     
    WIX:
     
    Our website is hosted on the Wix platform. Wix may collect and process certain technical and usage data as described in their Privacy Policy. Visit www.wix.com/about/privacy for more information.
     
    PAYMENT PROCESSORS:
     
    We use Stripe to process payments securely. Your payment information is processed directly by Stripe and is subject to their privacy policy and security standards. Golden West Tattoo does not store your complete credit card details on our servers. For more information, visit stripe.com/privacy.
     
    SHIPPING & ORDER FULFILMENT PARTNERS:
     
    For online store orders, we share necessary delivery information (such as name, address, and contact details) with our shipping carriers, DHL and Australia Post, to fulfil your purchases.
     
    EMAIL SERVICE PROVIDERS:
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    We may use email marketing platforms to send newsletters and promotional communications.
  • We use analytics tools to understand website usage and improve user experience.
    Important: At no time will Golden West Tattoo or its employees or subcontractors share your personal information without your permission, except:
     
    • When required by law or in response to valid legal processes
    • In connection with any legal proceedings or prospective legal proceedings
    • To establish, exercise, or defend our legal rights
    • With service providers who are contractually obligated to protect your information
  •  Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website performance.

    WHAT ARE COOKIES?

    Cookies are small text files stored on your device when you visit our website. They help us recognise your browser and remember certain information.

    TYPES OF COOKIES WE USE:
     
    • Essential Cookies: Necessary for the website to function properly (e.g., shopping cart functionality, security features)
    • Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics
    • Functional Cookies: Remember your preferences and settings to provide enhanced features
    • Marketing Cookies: Track your online activity to deliver relevant advertisements and measure campaign effectiveness

    MANAGING COOKIES

    You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. For more information about Wix cookies specifically, visit Wix's Cookie Policy.
  • Golden West Tattoo takes the security of your personal information seriously and implements reasonable technical and organisational measures to protect it:
     
    • All personal information is stored on secure servers with restricted access
    • Electronic transactions are protected by industry-standard SSL encryption technology
    • Payment information is processed through PCI-DSS compliant payment gateways
    • Regular security assessments and updates to protect against unauthorized access, loss, misuse, or alteration
    • Staff training on privacy and data protection practices

    However, please note that no method of internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.​​
  • We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:
     
    • The nature of the information collected
    • Legal and regulatory requirements (e.g., taxation, health records)
    • Our legitimate business needs
    • Your consent and preferences
       
    When personal information is no longer needed, we will securely delete or anonymise it.​​
  • Under Australian privacy law, you have the following rights regarding your personal information:
     

    • Correction: You can request that we correct inaccurate or incomplete information

    • Deletion: You can request deletion of your personal information (subject to legal obligations)

    • Opt-Out: You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly

    • Withdraw Consent: Where we process your information based on consent, you may withdraw that consent at any time
       

    To exercise any of these rights, please contact us using the details provided below.​​
  •  If you have any questions, concerns, or requests regarding this Privacy Policy or our treatment of your personal information, please contact us:

    GOLDEN WEST TATTOO
     

    Email: info@goldenwesttattoo.com.au

    Website: www.goldenwesttattoo.com.au
     

    We aim to respond to all privacy-related enquiries within 30 days.
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